Challenges
- Transcribing around 100+ jobs received from City Council via SAP business one generated email into GeoOp(operational system)
- Scheduling and assigning jobs to new crew on time
- Providing error-free transcribed information to crew for the job location
Process Overview
To accelerate assigning new work order processes and transcribe the information on time, AutomationEdge introduces an RPA bot to automate the new work order process. AutomationEdge RPA bot will
- Access and read SAP generated email from user logs
- Extract information from email and access job and customer details
- Login to Target Application and create customer
- Search customer address and create job
- Update customer information into the database
- Move email to a processed folder and logout
AS IS Process
RPA Process
Business Benefits
- Per month 2000 + jobs created by Bot
- 98% TAT reduction
- 100% Error reduction in transcribing
- Scalable Design to handle high volume job requests location info
